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Location : Location US-IL-Forest Park
Posted Date 2 weeks ago(11/10/2021 4:49 PM)
Outbound Supervisor  This position reports directly to the Distribution Operations Manager.  The position requires a strong, collaborative business relationship with Human Resources, Store Operations, Retail Store Managers, Production Manager and Customer Service Manager. This position will be based out of the Paper Source Distribution Facility (7801 Industrial Drive, Forest Park, IL 60130). Position Summary: Responsible for support in the execution of all the daily activities required to manage shift responsibilities across Inbound (receiving, put away/replenishment and ticketing) or Outbound (pick, pack and ship) operations in the distribution center. Responsible for assisting in the staffing, training, and scheduling of all shift warehouse personnel in the departments outlined, while maintaining strict adherence to payroll budget, planning hours to achieve productivity goals and effectively manage fluctuating levels of work. Maintain a safe and healthy work environment for all employees, including compliance to all OSHA and Safety regulations and guidelines.  Provide 100% customer satisfaction by providing same day shipment of all customer and store orders ensuring accuracy, proper packaging, using efficient and cost effective transportation modes.  Essential Job Responsibilities and Accountabilities:  - Provide hands-on supervision for staff and associates to maximize productivity and accuracy in their job functions by spending no less than 90% of his/her time on the warehouse floor. Utilizes weekly benchmark reports, performance posting, and goal setting to measure and communicate the results of performance to your team - Plan daily workloads to ensure all customer/store orders will be 100% shipped the same day. Provide guidance to receiving, put-away/replenishment and ticketing that stays with established metrics of a 48 hour turn. - Support the standards with the warehouse personnel to drive a customer focused environment. - Supervises daily processes to ensure all Key Performance Indicator (KPI) metrics are met or exceeded - Provide direction and assistance to warehouse associates by clarifying questions pertaining to job assignments and resolving issues - Meet all departmental expectations to effectively drive results - Assist in training, developing and managing a group of 10-25 associates in non-exempt positions.  Monitor and enhance individual performance through clearly defined expectations, training, coaching and mentoring to achieve desired results - Participate in the Paper Source Safety program, using the monthly Safety and Health Survey, to provide a safe work environment and comply with all Federal, State and OSHA and safety regulations - Instill a “5S” cleanliness culture throughout the facility - Provides training and certification prior to an employee being permitted to operate and monitors all employees’ use of Industrial Powered equipment in the facilities. (Forklifts, Order Pickers, etc.)  Establishes a program to provide recurrent training every 2 years. - Provides accurate and timely reporting of warehouses activities using the current Distribution Center Business Metrics report, any other benchmark reporting spreadsheets, and other reports as may be required and outlined from time to time. - Complies with the logistic and distribution center budgetary constraints for the warehouse and monitors all controllable expenses such as Overtime, Salary, Temporary help, Supplies, LTL costs, UPS/FedEx costs, Facility Maintenance expense, etc. - Other duties and assignments that may be required or necessitated as a result of change in the job requirements. Requirements: - 2-4 years focus in Distribution Center operations with Store, Direct to Consumer and Business to Business applications is desired - 2-4 years functional Knowledge and experience in conducting metric driven analysis and accountability - Ability to communicate clearly, thoroughly and professionally across business channels - Bilingual (Spanish) communication skills a plus - Demonstrated competence in the use of Microsoft Operating Systems - Understanding Process Improvement/Six Sigma processes a plus - Bachelor Degree in Business, Supply Chain, Accounting, Finance or Economics preferred - Ability to proactively identify challenges and arrive at optimum solutions to achieve success - Experience using and implementing Warehouse Management Systems (WMS) - Have a working knowledge of Distribution Center processes and functions  - Ability to operate a forklift after successfully completing and passing the PS forklift cert - Be prepared to work multiple shifts, as required by business need
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
Outbound Supervisor_11/10/2021
Location : Location US-IL-Forest Park
Posted Date 1 month ago(10/18/2021 6:18 PM)
Human Resources Generalist(Paper Source Distribution Center - Forest Park, IL) Position Summary The Human Resources Generalist creates and leads Human Resources practices and objectives that will provide an employee-oriented, high performance culture which emphasizes empowerment, quality, productivity, goal attainment, and ongoing development of a superior workforce. The HR Generalist, who takes direction from the Director of Human Resources, provides recommendations, assistance, and follow-up on company policies, procedures, and documentation. This individual coordinates the resolution of specific policy-related and procedural concerns and inquiries. Responsibilities could include but are not limited to: recruiting, performance management, organization development, employee orientation, development, and training; policy development and documentation; employee relations; compensation and benefits administration; employee safety, welfare, wellness, and health; and employee services and counseling.  Primary Job Duties & Responsibilities -     Advise management in appropriate resolution of employee relations issues. - Provide advice, assistance, and follow up on company policies, procedures and documentation. - Maintain knowledge of legal requirements and governmental reporting regulations that affect human resources functions while ensuring those policies, procedures, and reporting are in compliance. - Prepare and update employee changes in HR systems, including changes in salary, insurance elections and deductions, 401(K) contributions and file transmissions; and coordinates with accounting/finance to ensure all reporting requirements are met and statements reconciled. - Research/investigation operational issues as requested, especially as they relate to labor law, compliance, and loss prevention.    - Maintain and recommends changes to employee handbook and other policies and procedures as applicable. - Administer performance review programs to ensure effectiveness, compliance and equity within organization. - Provide full cycle guidance to management in all areas related to employee matters, for example, interviewing, hiring, terminations, promotions, performance review, correction action, safety and harassment. - Prepare employee separation notices and related documentation. Conduct benefit overviews, leave meetings, and exit interviews. Compile and strategically incorporate learning to improve practices. Create new programs and/or ensure appropriate levels of consistency within and across workgroups. -    Assist with and take full ownership of developing company training and orientation, recognition programs, workshops and associate relation events in aims of enhancing workforce development, internal succession, and retention and employee satisfaction.     -    Serve as a liaison between the company and benefit brokers/service providers to ensure strong and productive professional relationships are developed and maintained. -    Specific to benefits: oversee annual employee open enrollment, and orientation/benefit elections. Complete all associated reporting. -    Assist with the sourcing and implementation of HRIS related upgrades.  -    Develop and maintain relationships with recruitment resources and outside agencies on all company staffing logistics. -    Assist HR Director on overseeing recruiting and candidate selection for warehouse positions. -    Develop strategic solutions to meet workforce demands and labor force trends. -    Manage personal and professional development of organization’s personnel that involves employee orientation, development and training. -    Administer background/drug screening investigations, where applicable, and, lead the organization’s employee immigration process and required official paperwork/ documentation. -    Represents organization at unemployment and workers compensation related hearings and conducts internal investigations as relevant. -    Maintain and deliver training mandated by local and federal agencies. -    Provide data and prepares reports on sourcing of training and development solutions that align with departmental advanced skill set priorities and succession planning.   -    Effectively present information in both one-on-one and small group situations. -    Demonstrate strong organizational and methodical skills in approach to conflict mediation and workplace problem solving.  -    Carry out detailed and sometimes complicated written and oral instructions to specification – for example audits and implementations.  -    Effectively process and deal with complex employee problems involving few concrete variables in standardized situations.         Requirements - Bilingual - HR Generalist degree or certification preferred - Conversant in labor and employment law at all levels (federal, state and local). Thorough knowledge of EEO, ACA, FMLA, ADA, unemployment and worker’s compensation/compliance. - Previous experience with supporting all levels employees. - Proficient in MS Office, including Word, Excel, PowerPoint, Outlook.    - Ability to interact with staff (at all levels) in a fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful and efficient. - Ability to maintain strict confidentiality. - Excellent organizational and time management skills. - Solid analytical and problem solving capability.
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
HQW HR Generalist_10/18/2021
Location : Location US-IL-Forest Park
Posted Date 2 months ago(10/1/2021 4:17 PM)
Warehouse Associate - Box Maker Location: Forest Park, IL Shift: (Full-time) Monday-Friday, Variable shifts available. Mandatory Saturdays during peak season** 7am-3:30pm | Peak Season: 10am-6:30pm Rate: $15.00/hr.   Paper Source is headquartered in Chicago, Illinois and has a Distribution Center in Forest Park, Illinois, which holds finished inventory for stores, direct-to-consumer and wholesale, and a production area which houses the manufacturing operations of Paper Source proprietary product. This position will be based out of the Paper Source Distribution Facility (7801 Industrial Drive, Forest Park, IL 60130). CDC and State Covid guidelines observed.     Position Summary  This position reports directly to the Inbound & Outbound Supervisor. The Warehouse Associate participates in all operational processes. The responsibilities for this role include, but are not limited to, storing materials and picking/packing of orders. The requirements is that work will meet or exceed the established standards of efficiency, quality and productivity as well as to result in a high level of customer satisfaction.   Scope of Responsibilities - Prepare and complete orders for delivery or pickup according to schedule (including load, pack, wrap, label, ship) - Receive and process warehouse stock product (including unload, label, store and pick) - Perform inventory control and maintain high quality standards for audits - Complete diary logs into inventory - Abide by all safety rules and regulations and maintain all housekeeping standards. - Meeting productivity standards and ensuring accuracy of work - Performs other duties as assigned by management Qualifications - Ability to work safely and effectively in a fast paced environment, while still meeting or exceeding productivity standards and deadlines - Strong analytical skills and attention to detail - Strong organizational skills with the ability to multi-task - Work attitude must be proactive and quality focused - Strong focus on accuracy Requirements - Proficiency in inventory software system and prior experience working in a formal quality system/program including, FedEx Ship Manager Software & UPS Wordship software is a plus - Ability to count and perform basic math, with or without a calculator - Previous warehouse experience a plus - Experience working with an RF Scanner a plus - Familiarity with modern warehousing practices and methods - Flexibility of scheduling (which may at times include different shifts, work days or work hours), and, assignments according to the needs of the business. - Ability to walk pushing a cart, and handle objects with hands, for an entire shift. - While performing the duties of this job, the employee is required to be able to work standing. Must be able to kneel, reach, bend, lift and must be able to work under these conditions every day.  - Hand and wrist movement to grasp, hold and pack consistently - Ability to lift up to 50 lbs. frequently throughout work day
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
WH Box Maker_10/1/2021
Location : Location US-IL-Forest Park
Posted Date 2 months ago(10/1/2021 4:14 PM)
Warehouse Associate - Shipper Location: Forest Park, IL Shift: (Full-time) Monday-Friday, Variable shifts available. Mandatory Saturdays during peak season** 9am-5:30pm | Peak Season: 11am-7:30pm Rate: $15.00/hr.   Paper Source is headquartered in Chicago, Illinois and has a Distribution Center in Forest Park, Illinois, which holds finished inventory for stores, direct-to-consumer and wholesale, and a production area which houses the manufacturing operations of Paper Source proprietary product. This position will be based out of the Paper Source Distribution Facility (7801 Industrial Drive, Forest Park, IL 60130). CDC and State Covid guidelines observed.     Position Summary  This position reports directly to the Inbound & Outbound Supervisor. The Warehouse Associate participates in all operational processes. The responsibilities for this role include, but are not limited to, storing materials and picking/packing of orders. The requirements is that work will meet or exceed the established standards of efficiency, quality and productivity as well as to result in a high level of customer satisfaction.   Scope of Responsibilities - Prepare and complete orders for delivery or pickup according to schedule (including load, pack, wrap, label, ship) - Receive and process warehouse stock product (including unload, label, store and pick) - Perform inventory control and maintain high quality standards for audits - Complete diary logs into inventory - Abide by all safety rules and regulations and maintain all housekeeping standards. - Meeting productivity standards and ensuring accuracy of work - Performs other duties as assigned by management Qualifications - Ability to work safely and effectively in a fast paced environment, while still meeting or exceeding productivity standards and deadlines - Strong analytical skills and attention to detail - Strong organizational skills with the ability to multi-task - Work attitude must be proactive and quality focused - Strong focus on accuracy Requirements - Proficiency in inventory software system and prior experience working in a formal quality system/program including, FedEx Ship Manager Software & UPS Wordship software is a plus - Ability to count and perform basic math, with or without a calculator - Previous warehouse experience a plus - Experience working with an RF Scanner a plus - Familiarity with modern warehousing practices and methods - Flexibility of scheduling (which may at times include different shifts, work days or work hours), and, assignments according to the needs of the business. - Ability to walk pushing a cart, and handle objects with hands, for an entire shift. - While performing the duties of this job, the employee is required to be able to work standing. Must be able to kneel, reach, bend, lift and must be able to work under these conditions every day.  - Hand and wrist movement to grasp, hold and pack consistently - Ability to lift up to 50 lbs. frequently throughout work day
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
WH Shipper_10/1/2021
Location : Location US-IL-Forest Park
Posted Date 2 months ago(10/1/2021 4:12 PM)
Warehouse Associate - Packer Location: Forest Park, IL Shift: (Full-time) Monday-Friday, Variable shifts available. Mandatory Saturdays during peak season** 9am-5:30pm | Peak Season: 11am-7:30pm Rate: $15.00/hr.   Paper Source is headquartered in Chicago, Illinois and has a Distribution Center in Forest Park, Illinois, which holds finished inventory for stores, direct-to-consumer and wholesale, and a production area which houses the manufacturing operations of Paper Source proprietary product. This position will be based out of the Paper Source Distribution Facility (7801 Industrial Drive, Forest Park, IL 60130). CDC and State Covid guidelines observed.     Position Summary  This position reports directly to the Inbound & Outbound Supervisor. The Warehouse Associate participates in all operational processes. The responsibilities for this role include, but are not limited to, storing materials and picking/packing of orders. The requirements is that work will meet or exceed the established standards of efficiency, quality and productivity as well as to result in a high level of customer satisfaction.   Scope of Responsibilities - Prepare and complete orders for delivery or pickup according to schedule (including load, pack, wrap, label, ship) - Receive and process warehouse stock product (including unload, label, store and pick) - Perform inventory control and maintain high quality standards for audits - Complete diary logs into inventory - Abide by all safety rules and regulations and maintain all housekeeping standards. - Meeting productivity standards and ensuring accuracy of work - Performs other duties as assigned by management Qualifications - Ability to work safely and effectively in a fast paced environment, while still meeting or exceeding productivity standards and deadlines - Strong analytical skills and attention to detail - Strong organizational skills with the ability to multi-task - Work attitude must be proactive and quality focused - Strong focus on accuracy Requirements - Proficiency in inventory software system and prior experience working in a formal quality system/program including, FedEx Ship Manager Software & UPS Wordship software is a plus - Ability to count and perform basic math, with or without a calculator - Previous warehouse experience a plus - Experience working with an RF Scanner a plus - Familiarity with modern warehousing practices and methods - Flexibility of scheduling (which may at times include different shifts, work days or work hours), and, assignments according to the needs of the business. - Ability to walk pushing a cart, and handle objects with hands, for an entire shift. - While performing the duties of this job, the employee is required to be able to work standing. Must be able to kneel, reach, bend, lift and must be able to work under these conditions every day.  - Hand and wrist movement to grasp, hold and pack consistently - Ability to lift up to 50 lbs. frequently throughout work day
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
WH Packer_10/1/2021
Location : Location US-IL-Forest Park
Posted Date 2 months ago(10/1/2021 4:10 PM)
Warehouse Associate - Picker Location: Forest Park, IL Shift: (Full-time) Monday-Friday, Variable shifts available. Mandatory Saturdays during peak season** 8am-4:30pm | Peak Season 2nd shift: 10am-6:30pm Rate: $15.00/hr.   Paper Source is headquartered in Chicago, Illinois and has a Distribution Center in Forest Park, Illinois, which holds finished inventory for stores, direct-to-consumer and wholesale, and a production area which houses the manufacturing operations of Paper Source proprietary product. This position will be based out of the Paper Source Distribution Facility (7801 Industrial Drive, Forest Park, IL 60130). CDC and State Covid guidelines observed.     Position Summary  This position reports directly to the Inbound & Outbound Supervisor. The Warehouse Associate participates in all operational processes. The responsibilities for this role include, but are not limited to, storing materials and picking/packing of orders. The requirements is that work will meet or exceed the established standards of efficiency, quality and productivity as well as to result in a high level of customer satisfaction.   Scope of Responsibilities - Prepare and complete orders for delivery or pickup according to schedule (including load, pack, wrap, label, ship) - Receive and process warehouse stock product (including unload, label, store and pick) - Perform inventory control and maintain high quality standards for audits - Complete diary logs into inventory - Abide by all safety rules and regulations and maintain all housekeeping standards. - Meeting productivity standards and ensuring accuracy of work - Performs other duties as assigned by management Qualifications - Ability to work safely and effectively in a fast paced environment, while still meeting or exceeding productivity standards and deadlines - Strong analytical skills and attention to detail - Strong organizational skills with the ability to multi-task - Work attitude must be proactive and quality focused - Strong focus on accuracy Requirements - Proficiency in inventory software system and prior experience working in a formal quality system/program including, FedEx Ship Manager Software & UPS Wordship software is a plus - Ability to count and perform basic math, with or without a calculator - Previous warehouse experience a plus - Experience working with an RF Scanner a plus - Familiarity with modern warehousing practices and methods - Flexibility of scheduling (which may at times include different shifts, work days or work hours), and, assignments according to the needs of the business. - Ability to walk pushing a cart, and handle objects with hands, for an entire shift. - While performing the duties of this job, the employee is required to be able to work standing. Must be able to kneel, reach, bend, lift and must be able to work under these conditions every day.  - Hand and wrist movement to grasp, hold and pack consistently - Ability to lift up to 50 lbs. frequently throughout work day
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
WH Picker_10/1/2021
Location : Location US-IL-Forest Park
Posted Date 2 months ago(10/1/2021 4:05 PM)
Seasonal Warehouse Associate - Packer Location: Forest Park, IL Shift: Monday-Friday, Variable shifts available.  Rate: $15.00/hr.   Paper Source is headquartered in Chicago, Illinois and has a Distribution Center in Forest Park, Illinois, which holds finished inventory for stores, direct-to-consumer and wholesale, and a production area which houses the manufacturing operations of Paper Source proprietary product. This position will be based out of the Paper Source Distribution Facility (7801 Industrial Drive, Forest Park, IL 60130). CDC and State Covid guidelines observed.     Position Summary  This position reports directly to the Inbound & Outbound Supervisor. The Warehouse Associate participates in all operational processes. The responsibilities for this role include, but are not limited to, storing materials and picking/packing of orders. The requirements is that work will meet or exceed the established standards of efficiency, quality and productivity as well as to result in a high level of customer satisfaction.   Scope of Responsibilities - Prepare and complete orders for delivery or pickup according to schedule (including load, pack, wrap, label, ship) - Receive and process warehouse stock product (including unload, label, store and pick) - Perform inventory control and maintain high quality standards for audits - Complete diary logs into inventory - Abide by all safety rules and regulations and maintain all housekeeping standards. - Meeting productivity standards and ensuring accuracy of work - Performs other duties as assigned by management Qualifications - Ability to work safely and effectively in a fast paced environment, while still meeting or exceeding productivity standards and deadlines - Strong analytical skills and attention to detail - Strong organizational skills with the ability to multi-task - Work attitude must be proactive and quality focused - Strong focus on accuracy Requirements - Proficiency in inventory software system and prior experience working in a formal quality system/program including, FedEx Ship Manager Software & UPS Wordship software is a plus - Ability to count and perform basic math, with or without a calculator - Previous warehouse experience a plus - Experience working with an RF Scanner a plus - Familiarity with modern warehousing practices and methods - Flexibility of scheduling (which may at times include different shifts, work days or work hours), and, assignments according to the needs of the business. - Ability to walk pushing a cart, and handle objects with hands, for an entire shift. - While performing the duties of this job, the employee is required to be able to work standing. Must be able to kneel, reach, bend, lift and must be able to work under these conditions every day.  - Hand and wrist movement to grasp, hold and pack consistently - Ability to lift up to 50 lbs. frequently throughout work day
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
SEA WH Packer
Location : Location US-IL-Forest Park
Posted Date 2 months ago(10/1/2021 4:02 PM)
Seasonal Warehouse Associate - Picker Location: Forest Park, IL Shift: Monday-Friday, Variable shifts available.  Rate: $15.00/hr.   Paper Source is headquartered in Chicago, Illinois and has a Distribution Center in Forest Park, Illinois, which holds finished inventory for stores, direct-to-consumer and wholesale, and a production area which houses the manufacturing operations of Paper Source proprietary product. This position will be based out of the Paper Source Distribution Facility (7801 Industrial Drive, Forest Park, IL 60130). CDC and State Covid guidelines observed.     Position Summary  This position reports directly to the Inbound & Outbound Supervisor. The Warehouse Associate participates in all operational processes. The responsibilities for this role include, but are not limited to, storing materials and picking/packing of orders. The requirements is that work will meet or exceed the established standards of efficiency, quality and productivity as well as to result in a high level of customer satisfaction.   Scope of Responsibilities - Prepare and complete orders for delivery or pickup according to schedule (including load, pack, wrap, label, ship) - Receive and process warehouse stock product (including unload, label, store and pick) - Perform inventory control and maintain high quality standards for audits - Complete diary logs into inventory - Abide by all safety rules and regulations and maintain all housekeeping standards. - Meeting productivity standards and ensuring accuracy of work - Performs other duties as assigned by management Qualifications - Ability to work safely and effectively in a fast paced environment, while still meeting or exceeding productivity standards and deadlines - Strong analytical skills and attention to detail - Strong organizational skills with the ability to multi-task - Work attitude must be proactive and quality focused - Strong focus on accuracy Requirements - Proficiency in inventory software system and prior experience working in a formal quality system/program including, FedEx Ship Manager Software & UPS Wordship software is a plus - Ability to count and perform basic math, with or without a calculator - Previous warehouse experience a plus - Experience working with an RF Scanner a plus - Familiarity with modern warehousing practices and methods - Flexibility of scheduling (which may at times include different shifts, work days or work hours), and, assignments according to the needs of the business. - Ability to walk pushing a cart, and handle objects with hands, for an entire shift. - While performing the duties of this job, the employee is required to be able to work standing. Must be able to kneel, reach, bend, lift and must be able to work under these conditions every day.  - Hand and wrist movement to grasp, hold and pack consistently - Ability to lift up to 50 lbs. frequently throughout work day
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
SEA WH Picker
Location : Location US-IL-Forest Park
Posted Date 2 months ago(9/27/2021 6:13 PM)
Seasonal Call Center Customer Service Representative   This position reports directly to the Customer Care Manager and is based out of the Paper Source Distribution Center at 7801 Industrial Drive, Forest Park, IL 60130. Schedule is Monday – Friday either 8:00am – 12:00pm or 12:00pm – 5:00pm.  (Please indicate your preference during application process.)   Position Summary The Seasonal Call Center Customer Service Representative is responsible for assisting customers with placing orders, answering questions and resolving issues with exceptional customer service via phone and email in a call center environment.  This is a full time position offering benefits.   Essential Job Responsibilities and Accountabilities - Demonstrates passion for the Paper Source brand and its products. - Demonstrates time management skills and ability to prioritize and multi task with laser-like focus to detail. - Demonstrates customer service ability, articulating thoughts into clear and concise written and verbal communication. - Demonstrates strong Microsoft Excel proficiency, effectively and efficiently toggle between various tabs and windows, and have a solid working knowledge of Google docs and Microsoft Outlook. - Responds directly to customer inquiries received via phone and email during ordering, proofing, production, and delivery, including information or status. - Provides product or ordering advice commensurate with service received at the store level. - Provides service resolutions to customers and communicates to the team for execution when needed. - References paper order forms, various documents, and customer folders/physical orders as needed. - Updates documents with order changes received through direct customer contact including products, shipping address, ship method, refunds and payment collection. - Proactively notifies customers of ship date delays, utilizing information from the team. - Capture payment, process refunds and discounts for custom orders. - Process cancellations. - Adheres to productivity targets as established by the Customer Care Manager.  Requirements - Minimum of 2 years of customer service in a call center environment. - Strong Microsoft Excel proficiency, effectively and efficiently toggle between various tabs and windows, and have a solid working knowledge of Google docs and Microsoft Outlook.
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
SEA Call Center_9/27/2021
Location : Location US-IL-Forest Park
Posted Date 2 months ago(9/21/2021 4:25 PM)
Call Center Customer Service Representative   This currently a remote position, and reports directly to the Customer Care Manager and is based out of the Paper Source Distribution Center at 7801 Industrial Drive, Forest Park, IL 60130. Schedule is Monday – Friday either 8am – 4:30pm or 10am – 6:30pm.  (Please indicate your preference during application process.)   Position Summary The Call Center Customer Service Representative is responsible for assisting customers with placing orders, answering questions and resolving issues with exceptional customer service via phone and email in a call center environment.  This is a full time position offering benefits.   Essential Job Responsibilities and Accountabilities - Demonstrates passion for the Paper Source brand and its products. - Demonstrates time management skills and ability to prioritize and multi task with laser-like focus to detail. - Demonstrates customer service ability, articulating thoughts into clear and concise written and verbal communication. - Demonstrates strong Microsoft Excel proficiency, effectively and efficiently toggle between various tabs and windows, and have a solid working knowledge of Google docs and Microsoft Outlook. - Responds directly to customer inquiries received via phone and email during ordering, proofing, production, and delivery, including information or status. - Provides product or ordering advice commensurate with service received at the store level. - Provides service resolutions to customers and communicates to the team for execution when needed. - References paper order forms, various documents, and customer folders/physical orders as needed. - Updates documents with order changes received through direct customer contact including products, shipping address, ship method, refunds and payment collection. - Proactively notifies customers of ship date delays, utilizing information from the team. - Capture payment, process refunds and discounts for custom orders. - Process cancellations. - Adheres to productivity targets as established by the Customer Care Manager.  Requirements - Minimum of 2 years of customer service in a call center environment. - Strong Microsoft Excel proficiency, effectively and efficiently toggle between various tabs and windows, and have a solid working knowledge of Google docs and Microsoft Outlook.
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
Call Center_9/21/2021
Location : Location US-IL-Forest Park
Posted Date 2 months ago(9/13/2021 9:59 PM)
Senior Manager of Supply ChainInbound/Inventory Control This position reports directly to the VP of Supply Chain.  The position requires a strong, collaborative business relationship with Human Resources, Store Operations, Retail Store Managers, Production Manager and Customer Service Manager. This position will be based out of the Paper Source Distribution Facility (7801 Industrial Drive, Forest Park, IL 60130). Position Summary:Responsible for support in the execution of all the daily activities required to manage shift responsibilities across Inbound (receiving, put away/replenishment and ticketing) or Outbound (pick, pack and ship) operations in the distribution center. Responsible for assisting in the staffing, training, and scheduling of all shift warehouse personnel in the departments outlined, while maintaining strict adherence to payroll budget, planning hours to achieve productivity goals and effectively manage fluctuating levels of work. Maintain a safe and healthy work environment for all employees, including compliance to all OSHA and Safety regulations and guidelines.  Provide 100% customer satisfaction by providing same day shipment of all customer and store orders ensuring accuracy, proper packaging, using efficient and cost effective transportation modes. Essential Job Responsibilities and Accountabilities: - Provide hands-on supervision for staff and associates to maximize productivity and accuracy in their job functions by spending no less than 90% of his/her time on the warehouse floor. Utilizes weekly benchmark reports, performance posting, and goal setting to measure and communicate the results of performance to your team - Plan daily workloads to ensure all customer/store orders will be 100% shipped the same day. Provide guidance to receiving, put-away/replenishment and ticketing that stays with established metrics of a 48 hour turn. - Support the standards with the warehouse personnel to drive a customer focused environment. - Supervises daily processes to ensure all Key Performance Indicator (KPI) metrics are met or exceeded - Provide direction and assistance to warehouse associates by clarifying questions pertaining to job assignments and resolving issues - Meet all departmental expectations to effectively drive results - Assist in training, developing and managing a group of 10-25 associates in non-exempt positions.  Monitor and enhance individual performance through clearly defined expectations, training, coaching and mentoring to achieve desired results - Participate in the Paper Source Safety program, using the monthly Safety and Health Survey, to provide a safe work environment and comply with all Federal, State and OSHA and safety regulations - Instill a “5S” cleanliness culture throughout the facility - Provides training and certification prior to an employee being permitted to operate and monitors all employees’ use of Industrial Powered equipment in the facilities. (Forklifts, Order Pickers, etc.)  Establishes a program to provide recurrent training every 2 years. - Provides accurate and timely reporting of warehouses activities using the current Distribution Center Business Metrics report, any other benchmark reporting spreadsheets, and other reports as may be required and outlined from time to time. - Complies with the logistic and distribution center budgetary constraints for the warehouse and monitors all controllable expenses such as Overtime, Salary, Temporary help, Supplies, LTL costs, UPS/FedEx costs, Facility Maintenance expense, etc. - Other duties and assignments that may be required or necessitated as a result of change in the job requirements. Requirements: - 2-4 years focus in Distribution Center operations with Store, Direct to Consumer and Business to Business applications is desired - 2-4 years functional Knowledge and experience in conducting metric driven analysis and accountability - Ability to communicate clearly, thoroughly and professionally across business channels - Bilingual (Spanish) communication skills a plus - Demonstrated competence in the use of Microsoft Operating Systems - Understanding Process Improvement/Six Sigma processes a plus - Bachelor Degree in Business, Supply Chain, Accounting, Finance or Economics preferred - Ability to proactively identify challenges and arrive at optimum solutions to achieve success - Experience using and implementing Warehouse Management Systems (WMS) - Have a working knowledge of Distribution Center processes and functions  - Ability to operate a forklift after successfully completing and passing the PS forklift cert - Be prepared to work multiple shifts, as required by business need
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
Sr Manager Inbound_9/13/2021
Location : Location US-IL-Forest Park
Posted Date 3 months ago(9/7/2021 5:30 PM)
Inventory Control Associate8am-4:30pm | 9am-5:30pm (regular schedule)$16.00 hourlyForest Park, IL SummaryInspect and help to maintain orderly and accurate inventory within Distribution Center.  Perform administrative functions including record keeping, reporting and responding to email.  Reconcile discrepancies in inventories and notify I/C manager of irregularities.  May at times be designated to specific Inventory Control functions.  Duties and Responsibilities - Ensure that all product is properly located and stocked - Restock misplaced and returned product in proper locations - Process product that is damaged, obsolete or designated for warehouse sale - Perform physical count of inventory and reconcile actual stock count to system inventory - Work with cross functional teams to resolve inventory transaction problems and improve procedures - Implement and maintain best practice inventory control procedures throughout supply chain operation - Perform routine clerical duties including data entry and answering email - Prepare daily reports including the following: inventory balance, stock counts, shortages, damaged items, can’t finds, receipts, MOS, bin moves, and replenishments - Performs miscellaneous job-related duties as assigned  Minimum Job Requirements - High school diploma or GED - At least 2 years of experience related to Inventory Control - Associates or Bachelor’s Degree preferred  Positional Knowledge and Skill Requirements - Knowledge of inventory control - Ability to reconcile stock counts to system data - Database management skills - Ability to analyze and solve problems - Ability to prepare routine administrative paperwork - Clerical, word processing, and office skills - Knowledge of Microsoft Office - Self-motivated and Detail Oriented - Strong communication skills  Working Conditions - Considerable physical activity at times - May require handling of objects that can weigh up to 50 lbs
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
IC Associate_9/7/2021
Location : Location US-IL-Forest Park
Posted Date 3 months ago(8/26/2021 12:34 PM)
Order Assembler - Outbound Location: Forest Park, IL Shift: (Full-time) Monday-Friday, Variable shifts available. Mandatory Saturdays during peak season** 7am-3:30pm | Peak Season: 10am-6:30pm Rate: $15.00/hr.   Paper Source is headquartered in Chicago, Illinois and has a Distribution Center in Forest Park, Illinois, which holds finished inventory for stores, direct-to-consumer and wholesale, and a production area which houses the manufacturing operations of Paper Source proprietary product. This position will be based out of the Paper Source Distribution Facility (7801 Industrial Drive, Forest Park, IL 60130). CDC and State Covid guidelines observed.     Position Summary  This position reports directly to the Inbound & Outbound Supervisor. The Warehouse Associate participates in all operational processes. The responsibilities for this role include, but are not limited to, storing materials and picking/packing of orders. The requirements is that work will meet or exceed the established standards of efficiency, quality and productivity as well as to result in a high level of customer satisfaction.   Scope of Responsibilities - Prepare and complete orders for delivery or pickup according to schedule (including load, pack, wrap, label, ship) - Receive and process warehouse stock product (including unload, label, store and pick) - Perform inventory control and maintain high quality standards for audits - Complete diary logs into inventory - Abide by all safety rules and regulations and maintain all housekeeping standards. - Meeting productivity standards and ensuring accuracy of work - Performs other duties as assigned by management Qualifications - Ability to work safely and effectively in a fast paced environment, while still meeting or exceeding productivity standards and deadlines - Strong analytical skills and attention to detail - Strong organizational skills with the ability to multi-task - Work attitude must be proactive and quality focused - Strong focus on accuracy Requirements - Proficiency in inventory software system and prior experience working in a formal quality system/program including, FedEx Ship Manager Software & UPS Wordship software is a plus - Ability to count and perform basic math, with or without a calculator - Previous warehouse experience a plus - Experience working with an RF Scanner a plus - Familiarity with modern warehousing practices and methods - Flexibility of scheduling (which may at times include different shifts, work days or work hours), and, assignments according to the needs of the business. - Ability to walk pushing a cart, and handle objects with hands, for an entire shift. - While performing the duties of this job, the employee is required to be able to work standing. Must be able to kneel, reach, bend, lift and must be able to work under these conditions every day.  - Hand and wrist movement to grasp, hold and pack consistently - Ability to lift up to 50 lbs. frequently throughout work day
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
Order Assembler_8/26/2021
Location : Location US-IL-Forest Park
Posted Date 3 months ago(8/26/2021 12:22 PM)
Putaway - Inbound* Forklift operator experience preferred   Location: Forest Park, IL   Available Shifts: (Full-time, Monday - Friday) **Mandatory Saturdays during peak season**   8:00am-4:30pm (8-hour shift) | 7:00am-5:30pm (10-hour shift) or   Rate:  $15.00/hr     Paper Source is headquartered in Chicago, Illinois and has a Distribution Center in Forest Park, Illinois, which holds finished inventory for stores, direct-to-consumer and wholesale, and a production area which houses the manufacturing operations of Paper Source proprietary product. This position will be based out of the Paper Source Distribution Facility (7801 Industrial Drive, Forest Park, IL 60130).  CDC and State Covid guidelines observed.    Position Summary  This role participates in all operational processes in the Distribution Center with emphasis on the usage of Radio Frequency technology/tools for the tracking of physical inventory and completion of Inbound and Outbound tasks throughout the DC.    Essential Job Responsibilities and Accountabilities   - Demonstrated skill and expertise related to the use of hand-held scanner/RF unit is a must, Intermec RF devices experience is preferred. - Utilization RF devices to track the movement of SKUs into and out of various locations and associated inventory related accountability.  - Responsible to load, move and/or unload material within the warehouse using mechanized material handling equipment as required – with a focus on product received.   - Physical movement of cartons into picking/storage locations. - Strong focus on accuracy and quality. - Ability to work safely and effectively in a fast paced environment, while still meeting or exceeding productivity standards.  - Maintain all housekeeping standards. - Flexibility of scheduling (which may at times include different shifts, work days or work hours), and, assignments (accountable to be cross trained on various operational processes in the DC). Desired Attributes, Qualifications and Skills   - Must have at least 1-year experience with Radio Frequency hardware in a supply chain/ distribution environment - Previous experience with the use of a forklift is preferred. - Detail orientated with a proven record of accuracy and results in the completion of DC processes. For example, transaction detail, inventory integrity, quality control, cycle counting and reconciling. - Able to work independently and as a team. - Able to lift & transport up to 50 pounds & stand throughout the duration of the shift. - Able to effectively communicate verbally and in writing, and understand reporting outputs related to their work. - Basic Computer Skills are a plus.     
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
Putaway_8/26/2021
Location : Location US-IL-Forest Park
Posted Date 3 months ago(8/26/2021 12:11 PM)
Production Assemblers (Forest Park, IL) 6:30am – 3:00pm (Monday – Friday) $15.00 hourly     Paper Source is immediately hiring for full-time Production Assemblers. Our Production Workers are responsible for performing specific assembly line tasks for kits and stationery as well as.  Paper Source headquarter is in Chicago, Illinois and has a distribution center in Forest Park, Illinois, which holds finished inventory for stores, direct-to-customer, wholesale, and a production area which houses the manufacturing operations of Paper Source proprietary product.  This position is based out of the Paper Source Distribution Center in Forest Park, IL.   Why Join Us? - Paid time off: one week (5 days) vacation (based on a monthly accrual & satisfying waiting period), six holidays, and four sick/personal days - Employee Benefit Plans: Medical & Dental,401K, Basic & Voluntary Life, Mass Transit Program (Transit Check), EAP (Employee Assistance Program) - Employee Discount: 30% off purchases made during non-scheduled hours - Employee Luncheons, parties, and holiday fun - Safety conscious work environment - Cross training & advancement opportunities - Referral Program Job Duties - Positive attitude and good working relationships with other employees and management. - Ability to perform repetitive tasks utilizing hands/arms. - Ability to handle and manipulate small parts. - Ability to sit/stand for up to 8-10 hours per day. - Ability to work independently as a team - Ability to work safely and effectively in a fast-paced environment, while still meeting or exceeding productivity standards and deadlines - Able to lift & transport up to 50 pounds & stand throughout the duration of the shift Qualifications - High School diploma/GED preferred - Previous warehouse experience - Experience working with an RF Scanner a plus - Flexibility of scheduling (which may at times include different shifts, workdays or work hours), and assignments according to the needs of the business - Self-motivated, detail orientated, problem solver and strong communication skills
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
Production Assemblers_8/26/2021
Location : Location US-IL-Forest Park
Posted Date 3 months ago(8/26/2021 10:36 AM)
Warehouse Associate – Replenishment * Forklift operator experience preferred Location: Forest Park, IL Shift: (Full-time) Monday-Friday/ 5:00am-1:30pm (8-hour shift) 5:00am-3:30pm (10-hour shift)  **Mandatory Saturdays during peak season** Rate:  $15.00/hr     Paper Source is headquartered in Chicago, Illinois and has a Distribution Center in Forest Park, Illinois, which holds finished inventory for stores, direct-to-consumer and wholesale, and a production area which houses the manufacturing operations of Paper Source proprietary product. This position will be based out of the Paper Source Distribution Facility (7801 Industrial Drive, Forest Park, IL 60130).  CDC and State Covid guidelines observed.    Position Summary   This role participates in all operational processes in the Distribution Center with emphasis on the usage of Radio Frequency technology/tools for the tracking of physical inventory and completion of Inbound and Outbound tasks throughout the DC.   Essential Job Responsibilities and Accountabilities   - Demonstrated skill and expertise related to the use of hand-held scanner/RF unit is a must, Intermec RF devices experience is preferred. - Utilization RF devices to track the movement of SKUs into and out of various locations and associated inventory related accountability.  - Responsible to load, move and/or unload material within the warehouse using mechanized material handling equipment as required – with a focus on product received.   - Physical movement of cartons into picking/storage locations. - Strong focus on accuracy and quality. - Ability to work safely and effectively in a fast paced environment, while still meeting or exceeding productivity standards.  - Maintain all housekeeping standards. - Flexibility of scheduling (which may at times include different shifts, work days or work hours), and, assignments (accountable to be cross trained on various operational processes in the DC).   Desired Attributes, Qualifications and Skills   - Must have at least 1-year experience with Radio Frequency hardware in a supply chain/ distribution environment - Previous experience with the use of a forklift is preferred. - Detail orientated with a proven record of accuracy and results in the completion of DC processes. For example, transaction detail, inventory integrity, quality control, cycle counting and reconciling. - Able to work independently and as a team. - Able to lift & transport up to 50 pounds & stand throughout the duration of the shift. - Able to effectively communicate verbally and in writing, and understand reporting outputs related to their work. - Basic Computer Skills are a plus.   
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
Replenishment_8/26/2021
Location : Location US-IL-Forest Park
Posted Date 3 months ago(8/23/2021 7:52 PM)
  Personalized Shop Admin Forest Park, IL – Paper Source Warehouse   This position reports directly to the Customer Care Manager. This position will be based out of the Paper Source Distribution Facility (7801 Industrial Drive, Forest Park, IL 60130).   Position Summary The Personalized Shop Admin is responsible for monitoring, managing, and processing a variety of necessary system activities and actions that ensure a smooth front end customer experience.     Attributes ·      Demonstrated time management skills and ability to prioritize and multitask, with laser like focus to detail and maintain composure under pressure ·      Demonstrated passion for the Paper Source brand and its products. ·      Demonstrated Custom Service ability, with an emphasis on deescalating irate customers ·      Demonstrated strong computer skills in Excel and Google Docs   Daily Operations Service Customer & Store Inquiries ·      Responds directly to customer inquiries received via phone, email, or chat during ordering, proofing, production, and delivery, including information or status. ·      Provides service resolutions to customers with timely communication ·      Serve as a subject matter expect for Paper Source brand, products, and processes   Administrative Tasks ·      Capture payment, process refunds and discounts for custom orders ·      Process cancellations ·      Updates customers via system on order status and dispositions the order appropriately ·      Review specific order statuses in system and promote the correct action to remove barriers and resume normal order processing ·      Backs up Returns Coordinator and Custom Print Administrator ·      Adheres to productivity targets as established by the Customer Care Supervisor Requirements ·      Minimum of 2 years of progressive experience as a Customer Service-focused team member. ·      Open availability and flexibility to work according to the needs of the business ·      Computer literate, with a working knowledge of Microsoft Word and Excel. ·      Flexible schedule Monday-Friday 8:00am – 7:00pm.  Saturdays and Sundays as needed  
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
PShop Admin_8/23/2021
Location : Location US-IL-Forest Park
Posted Date 3 months ago(8/13/2021 12:48 PM)
Inventory Control Lead Location: Forest Park, IL Shift: 5:00am - 1:30pm, OT as needed Rate: $17.00/hour     Paper Source is headquartered in Chicago, Illinois and has a Distribution Center in Forest Park, Illinois, which holds finished inventory for stores, direct-to-consumer and wholesale, and a production area which houses the manufacturing operations of Paper Source proprietary product. This position will be based out of the Paper Source Distribution Facility (7801 Industrial Drive, Forest Park, IL 60130).   CDC and State Covid guidelines observed.     Position Summary Inspect and help to maintain orderly and accurate inventory within Distribution Center. Perform administrative functions including record keeping, reporting and responding to email. Reconcile discrepancies in inventories and notify I/C manager of irregularities.     Essential Job Responsibilities and Accountabilities - Ensure that all product is properly located and stocked - Restock misplaced and returned product in proper locations - Process product that is damaged, obsolete or designated for warehouse sale - Perform physical count of inventory and reconcile actual stock count to system inventory - Work with cross functional teams to resolve inventory transaction problems and improve procedures - Implement and maintain best practice inventory control procedures throughout supply chain operation - Perform routine clerical duties including data entry and answering email - Prepare daily reports including the following: inventory balance, stock counts, shortages, damaged items, can't finds, receipts, MOS, bin moves, and replenishments - Performs miscellaneous job-related duties as assigned   Attributes - Team Management - Provide suggestions on workflow changes where - Demonstratetime management, organizational skills, and ability to prioritize and multi task, with laser-like attention to detail - Ability to articulate thoughts into clear and concise written and verbal Minimum Job Requirements - High school diploma or GED - At least 2 years of experience related to Inventory Control - Associates or Bachelor's Degree preferred   PositionalKnowledgeandSkillRequirements - Knowledge of inventory control - Ability to reconcile stock counts to system data - Database management skills - Ability to analyze and solve problems - Ability to prepare routine administrative paperwork - Clerical,word processing, and office skills - Knowledge of Microsoft Office - Self-motivated and Detail Oriented - Strong communication skills - Forklift experience, a plus  
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
Inventory Lead_8/13/2021
Location : Location US-IL-Forest Park
Posted Date 4 months ago(8/4/2021 5:32 PM)
Inbound Administrator (5am-1:30pm)   This position reports directly to the Inbound Manager/Supervisor. This position will be based out of the Paper Source Distribution Facility (7801 Industrial Drive, Forest Park, IL 60130).   Position Summary The Inbound Admin will support Detail Receiver in all functions related to receiving, emails, and other Inbound.   Scope of Responsibilities - Analyze the inbound floor and determine workload - Receive inbound shipments systematically - Send out monthly price changes to the Stores - Maintain the Inbound Receiving Metrics Spreadsheet - Support in the emailing of issues pertaining to inbound shipments - Send out damages/shortages to the Merchandise and Planning team - Answer any questions the Detail Receivers may have with POs   Qualifications - Ability to lift up to 50 lbs. frequently throughout workday - Strong analytical skills and an eye for detail. - Writing, editing, and proofreading skills - Good Communication skills - Ability to understand and follow instruction regarding work duties and safety methods - Work attitude must be proactive and quality focused, always complete required tasks correctly and on time, making sure all deadlines are met - Strong organizational skills with the ability to multi-task and meet deadlines in a fast-paced environment. - Receiving and Inventory Control experience a plus - Knowledge of Microsoft Office including Word, Excel, Outlook   Requirements - Open availability and flexibility to work according to the needs of the business. - Performs other duties as assigned by management
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
Inbound Admin_8/5/2021