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Location : Location US-IL-Forest Park
Posted Date 2 months ago(9/27/2021 6:13 PM)
Seasonal Call Center Customer Service Representative   This position reports directly to the Customer Care Manager and is based out of the Paper Source Distribution Center at 7801 Industrial Drive, Forest Park, IL 60130. Schedule is Monday – Friday either 8:00am – 12:00pm or 12:00pm – 5:00pm.  (Please indicate your preference during application process.)   Position Summary The Seasonal Call Center Customer Service Representative is responsible for assisting customers with placing orders, answering questions and resolving issues with exceptional customer service via phone and email in a call center environment.  This is a full time position offering benefits.   Essential Job Responsibilities and Accountabilities - Demonstrates passion for the Paper Source brand and its products. - Demonstrates time management skills and ability to prioritize and multi task with laser-like focus to detail. - Demonstrates customer service ability, articulating thoughts into clear and concise written and verbal communication. - Demonstrates strong Microsoft Excel proficiency, effectively and efficiently toggle between various tabs and windows, and have a solid working knowledge of Google docs and Microsoft Outlook. - Responds directly to customer inquiries received via phone and email during ordering, proofing, production, and delivery, including information or status. - Provides product or ordering advice commensurate with service received at the store level. - Provides service resolutions to customers and communicates to the team for execution when needed. - References paper order forms, various documents, and customer folders/physical orders as needed. - Updates documents with order changes received through direct customer contact including products, shipping address, ship method, refunds and payment collection. - Proactively notifies customers of ship date delays, utilizing information from the team. - Capture payment, process refunds and discounts for custom orders. - Process cancellations. - Adheres to productivity targets as established by the Customer Care Manager.  Requirements - Minimum of 2 years of customer service in a call center environment. - Strong Microsoft Excel proficiency, effectively and efficiently toggle between various tabs and windows, and have a solid working knowledge of Google docs and Microsoft Outlook.
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
SEA Call Center_9/27/2021
Location : Location US-IL-Forest Park
Posted Date 2 months ago(9/21/2021 4:25 PM)
Call Center Customer Service Representative   This currently a remote position, and reports directly to the Customer Care Manager and is based out of the Paper Source Distribution Center at 7801 Industrial Drive, Forest Park, IL 60130. Schedule is Monday – Friday either 8am – 4:30pm or 10am – 6:30pm.  (Please indicate your preference during application process.)   Position Summary The Call Center Customer Service Representative is responsible for assisting customers with placing orders, answering questions and resolving issues with exceptional customer service via phone and email in a call center environment.  This is a full time position offering benefits.   Essential Job Responsibilities and Accountabilities - Demonstrates passion for the Paper Source brand and its products. - Demonstrates time management skills and ability to prioritize and multi task with laser-like focus to detail. - Demonstrates customer service ability, articulating thoughts into clear and concise written and verbal communication. - Demonstrates strong Microsoft Excel proficiency, effectively and efficiently toggle between various tabs and windows, and have a solid working knowledge of Google docs and Microsoft Outlook. - Responds directly to customer inquiries received via phone and email during ordering, proofing, production, and delivery, including information or status. - Provides product or ordering advice commensurate with service received at the store level. - Provides service resolutions to customers and communicates to the team for execution when needed. - References paper order forms, various documents, and customer folders/physical orders as needed. - Updates documents with order changes received through direct customer contact including products, shipping address, ship method, refunds and payment collection. - Proactively notifies customers of ship date delays, utilizing information from the team. - Capture payment, process refunds and discounts for custom orders. - Process cancellations. - Adheres to productivity targets as established by the Customer Care Manager.  Requirements - Minimum of 2 years of customer service in a call center environment. - Strong Microsoft Excel proficiency, effectively and efficiently toggle between various tabs and windows, and have a solid working knowledge of Google docs and Microsoft Outlook.
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
Call Center_9/21/2021
Location : Location US-IL-Forest Park
Posted Date 3 months ago(8/23/2021 7:52 PM)
  Personalized Shop Admin Forest Park, IL – Paper Source Warehouse   This position reports directly to the Customer Care Manager. This position will be based out of the Paper Source Distribution Facility (7801 Industrial Drive, Forest Park, IL 60130).   Position Summary The Personalized Shop Admin is responsible for monitoring, managing, and processing a variety of necessary system activities and actions that ensure a smooth front end customer experience.     Attributes ·      Demonstrated time management skills and ability to prioritize and multitask, with laser like focus to detail and maintain composure under pressure ·      Demonstrated passion for the Paper Source brand and its products. ·      Demonstrated Custom Service ability, with an emphasis on deescalating irate customers ·      Demonstrated strong computer skills in Excel and Google Docs   Daily Operations Service Customer & Store Inquiries ·      Responds directly to customer inquiries received via phone, email, or chat during ordering, proofing, production, and delivery, including information or status. ·      Provides service resolutions to customers with timely communication ·      Serve as a subject matter expect for Paper Source brand, products, and processes   Administrative Tasks ·      Capture payment, process refunds and discounts for custom orders ·      Process cancellations ·      Updates customers via system on order status and dispositions the order appropriately ·      Review specific order statuses in system and promote the correct action to remove barriers and resume normal order processing ·      Backs up Returns Coordinator and Custom Print Administrator ·      Adheres to productivity targets as established by the Customer Care Supervisor Requirements ·      Minimum of 2 years of progressive experience as a Customer Service-focused team member. ·      Open availability and flexibility to work according to the needs of the business ·      Computer literate, with a working knowledge of Microsoft Word and Excel. ·      Flexible schedule Monday-Friday 8:00am – 7:00pm.  Saturdays and Sundays as needed  
Job Locations
US-IL-Forest Park
Location Name
Warehouse
Job ID
PShop Admin_8/23/2021