Distribution Center Operations Supervisor
This position reports directly to the Distribution Operations Manager. The position requires a strong, collaborative business relationship with Human Resources, Store Operations, Retail Store Managers, Production Manager and Customer Service Manager. This position will be based out of the Paper Source Distribution Facility (7801 Industrial Drive, Forest Park, IL 60130).
Responsible for support in the execution of all the daily activities required to manage shift responsibilities across Inbound (receiving, put away/replenishment and ticketing) or Outbound (pick, pack and ship) operations in the distribution center. Responsible for assisting in the staffing, training, and scheduling of all shift warehouse personnel in the departments outlined, while maintaining strict adherence to payroll budget, planning hours to achieve productivity goals and effectively manage fluctuating levels of work. Maintain a safe and healthy work environment for all employees, including compliance to all OSHA and Safety regulations and guidelines. Provide 100% customer satisfaction by providing same day shipment of all customer and store orders ensuring accuracy, proper packaging, using efficient and cost effective transportation modes.
Essential Job Responsibilities and Accountabilities:
Provide hands-on supervision for staff and associates to maximize productivity and accuracy in their job functions by spending no less than 90% of his/her time on the warehouse floor. Utilizes weekly benchmark reports, performance posting, and goal setting to measure and communicate the results of performance to your team
Plan daily workloads to ensure all customer/store orders will be 100% shipped the same day. Provide guidance to receiving, put-away/replenishment and ticketing that stays with established metrics of a 48 hour turn.
Support the standards with the warehouse personnel to drive a customer focused environment.
Supervises daily processes to ensure all Key Performance Indicator (KPI) metrics are met or exceeded
Provide direction and assistance to warehouse associates by clarifying questions pertaining to job assignments and resolving issues
Meet all departmental expectations to effectively drive results
Assist in training, developing and managing a group of 10-25 associates in non-exempt positions. Monitor and enhance individual performance through clearly defined expectations, training, coaching and mentoring to achieve desired results
Participate in the Paper Source Safety program, using the monthly Safety and Health Survey, to provide a safe work environment and comply with all Federal, State and OSHA and safety regulations
Instill a “5S” cleanliness culture throughout the facility
Provides training and certification prior to an employee being permitted to operate and monitors all employees’ use of Industrial Powered equipment in the facilities. (Forklifts, Order Pickers, etc.) Establishes a program to provide recurrent training every 2 years.
Provides accurate and timely reporting of warehouses activities using the current Distribution Center Business Metrics report, any other benchmark reporting spreadsheets, and other reports as may be required and outlined from time to time.
Complies with the logistic and distribution center budgetary constraints for the warehouse and monitors all controllable expenses such as Overtime, Salary, Temporary help, Supplies, LTL costs, UPS/FedEx costs, Facility Maintenance expense, etc.
Other duties and assignments that may be required or necessitated as a result of change in the job requirements.
2-4 years focus in Distribution Center operations with Store, Direct to Consumer and Business to Business applications is desired
2-4 years functional Knowledge and experience in conducting metric driven analysis and accountability
Ability to communicate clearly, thoroughly and professionally across business channels
Bilingual (Spanish) communication skills a plus
Demonstrated competence in the use of Microsoft Operating Systems
Understanding Process Improvement/Six Sigma processes a plus
Bachelor Degree in Business, Supply Chain, Accounting, Finance or Economics preferred
Ability to proactively identify challenges and arrive at optimum solutions to achieve success
Experience using and implementing Warehouse Management Systems (WMS)
Have a working knowledge of Distribution Center processes and functions
Ability to operate a forklift after successfully completing and passing the PS forklift cert
Be prepared to work multiple shifts, as required by business need